Job Responsibilities Analyze business requirements and design software functionalities and technical specifications. Identify business process pain points and propose solutions through process improvements or system enhancements. Develop, implement, and maintain code for projects and change requests.
A Telephony Analyst is responsible for supporting, optimizing, and enhancing contact center telephony platforms, call flows, and communication systems to improve customer experience, operational efficiency, and platform performance. They act as a key link between operations,
Overview: In this role you’ll be responsible for the day to day administration, security enforcement, and operational support of Microsoft 365 and Azure cloud environments. The role ensures platforms are secure, compliant, resilient, and operationally efficient,