Job Title:Sr. Team Leader, Operations Job DescriptionThe Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders.
Job Title:Team Leader Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential
Job Description: Essential Functions/Core Responsibilities Responsible for monitoring contacts Responsible for preparing and providing feedback to agents Data analysis and making designated reports/decks Participating in internal & external calibrations Communication to heighten awareness and focusing on