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A Telephony Analyst is responsible for supporting, optimizing, and enhancing contact center telephony platforms, call flows, and communication systems to improve customer experience, operational efficiency, and platform performance. They act as a key link between operations, technology teams,
Job Title: Junior Support Specialist / Support Specialist (based on experience) Experience: 2 to 5 years About Company: At Company, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities
Job Title: Customer Support Manager Experience: 7 to 20 Years About Company: At Company, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses
An Outbound Dialer Analyst is responsible for configuring, optimizing, and managing outbound dialing campaigns within a contact center environment. The role ensures outbound operations maximize customer contact rates, workforce efficiency, compliance, and customer experience outcomes. Key
Responsibilities Design, develop, and maintain backend services and APIs using Node.js and .NET. Develop APIs, webhooks, and system integrations. Implement WhatsApp Messaging, Calling, and communication platform features. Develop authentication and authorization services using Azure AD B2C
