External - Description 1. Establishing, updating and reviewing Process Control Plan (PCP) and PFMEA 2. Analyzing the quality level/problem. 3. Making a judgment and giving technical assistance on quality problems. 4. Informing to all concerned people about quality issues.
Key Responsibilities Provide Level 1 technical support via hotline, email, ticketing systems, and remote/on-site assistance. Support internal users and external stakeholders with IT-related issues. Log, track, and manage incidents while ensuring SLA compliance for response and resolution times. Perform basic
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