6 10+ years of hands-on experience leading ServiceNow architecture and development initiatives. Deep expertise in ITSM, ITOM, and ITAM modules, and CMDB design, data modeling, and service mapping including Incident, Change, Problem, Request, Discovery, Service Mapping,
6 10+ years of hands-on experience leading ServiceNow development initiatives. Knowledge of governance, compliance, and ITIL processes ServiceNow modules implemented effectively and integrated with existing monitoring system for dashboard and data consolidations used. Proficiency in REST/SOAP
Responsibilities Monitor and follow up on IT operational incidents until they are fully resolved. Assist with coordination and escalation throughout the incident management process. Monitor and optimize existing monitoring and alerting tools. Create and improve dashboards,