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Key Responsibilities 1. Quality Assurance (QA) Design and maintain a robust QA scorecard (adherence, compliance, empathy, accuracy, solution quality) aligned to bank and regulatory standards. Lead daily/weekly call & digital-channel monitoring, scoring, and calibration to ensure consistent, fair evaluations.
QA (Quality Assurance) Manager ensures that products, applications, or systems meet defined quality standardsbefore release and after implementation. They lead QA teams, establish testing strategies, and coordinate withstakeholders to deliver reliable, secure, and user-friendly solutions. The role bridges business
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