INTIKOM is Hiring for Technical Writer Scope of Work Compile and manage comprehensive and structured project documentation (BRD, FSD, TSD, User Guide, SOP, etc.). Document analysis results, meetings, decisions, and changes throughout the project lifecycle. Prepare documentation for
Manages the day-to-day activities and performance of IT Support / Helpdesk personnel, ensuring the exercise of exemplary customer service to all internal customers. Supports call center Operations by ensuring the presence of competent Help Desk personnel