Work closely with business analyst and related third parties in doing program design, coding and development for approved AS400 platforms (Cobol Smart/400 Life Asia) Analyse and manage task urgency to ensure priority is aligned with business objectives
Key Responsibilities Provide Level 1 technical support via hotline, email, ticketing systems, and remote/on-site assistance. Support internal users and external stakeholders with IT-related issues. Log, track, and manage incidents while ensuring SLA compliance for response and